Frequently Asked Questions
Clear, transparent answers on booking policies, visas, transport inclusions, and traveling around Sri Lanka.
Booking is effortless! You can select any featured package or build a custom itinerary on our website. To lock in your dates, we require only a 20% deposit via secure online payment or bank transfer. The remaining balance can be settled 14 days before arrival or upon meeting your chauffeur in Sri Lanka.
Yes, 100%! All our tour packages are fully flexible private tours. You can alter the duration, swap hotels, add extra rest days, include specialized activities (such as hot air ballooning or cooking classes), or change the travel pace to suit your group.
You will be accompanied by a dedicated, trusted English-speaking professional chauffeur-guide. They are polite, experienced local drivers who handle all road navigation, vehicle care, parking, luggage, and share authentic local insights throughout your holiday.
Yes, most international travelers need an Electronic Travel Authorization (ETA) before landing. It is obtained easily through the official online immigration portal or via our concierge team. It is typically granted for 30 days with double entry.
We provide one of the most traveler-friendly cancellation policies in the industry. Cancellations made up to 21 days before your tour start date receive a 100% refund of your deposit (minus standard banking fees), or you may postpone your dates with zero penalty.
Yes, completely! With KCSTours, there are zero surprise fuel surcharges or highway toll bills. Your quote covers vehicle fuel, expressway tolls, parking charges, and the chauffeur’s meals and accommodation quarters.
Have a question not listed here?
Our local destination specialists are online 24/7 on WhatsApp to answer any specific query about your upcoming trip.